Management of onsite and remote teams providing tier 1/2 support for your business

Service Desk Management

Day-to-day outsourced management and staffing of Service Desk services, which includes performing the duties of answering first level / second level support calls and providing desk side support for employees. In addition, we are responsible for hiring and end user training, as well as remote site coverage and weekend support. Routine business reviews are conducted with our clients to discuss program metrics and areas of operational focus.

 

 

Incident Management

JDA TSG’s Service Desk Management provides an end to end outsourced solution to support your organization’s IT needs and requirements. This is a program managed onsite to service your company’s internal employees. This includes but is not limited to Tier 1 and Tier 2 break-fix support, escalation management, and basic knowledge transfer.

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Knowledge Management

Knowledge is power and the ability to capture, share and keep information up to date is the key to managing and leveraging this power for your business. JDA TSG has the needed skills and experience to capture and organize the information about your environment into true knowledge.