JDA TSG specializes in Resource Management which is the day-to-day outsourced management focused on the coordination, scheduling and dispatching of customer requests for service, and the resources who conduct the delivery. These programs typically consist of a large volume of requests with varying degrees of logistical complexities. Resource Management encompasses a variety of aspects hiring, training, managing to SLAs and process optimization which ultimately results in a top quality customer experience. Routine business reviews are conducted with each client to discuss specific program metrics and areas of opportunity for additional focus and improved accuracy.
Resource Management exists in a variety of iterations. If there is a request from a customer for service, then there is a Resource Management program making it happen. JDA TSG brings years of experience and expertise to the Resource Management business. Being proficient in choosing the right resource (the first time) for a specific engagement, keeping costs in line and doing so in the most expedient delivery time is what we bring to your business.